Here to help, from checkout to delivery
Customer service is our top priority. These policies are here to make your shopping experience clear and easy. Have a question? Contact us at info@balancedlifellc.com.
Shipping
We work to process and dispatch orders promptly. Most orders are dispatched within 1–2 business days. Items marked “ship to order” or “preorder” may have different dispatch times, which will be shown at the time of purchase.
Once your order ships, we’ll email you a notification with further information. Delivery times can vary depending on your location and other factors outside our control. Shipping costs are calculated based on your location and the items in your order, and are shown before you complete your purchase.
Returns
Please contact us within 14 days of receiving your order to request a return. To be eligible, items must be in the condition received, unused and unworn, with tags attached and in their original packaging. You’ll also need your receipt or proof of purchase. Please contact us at info@balancedlifellc.com before sending anything back. If your return is approved, we’ll provide return instructions and a shipping label.
Some items are not eligible for return, including items marked final sale, sale items, gift cards, and custom, special-order or personalized products. Please check the product listing before ordering.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible so we can review the issue and help make it right.
Once an approved return is received and inspected, we’ll let you know whether your refund is approved. Approved refunds are sent to your original payment method; processing times can vary by bank or card provider.